GOtv Problems & Solutions (Activation, Fix Error)

If you are one of the GOtv subscribers facing any kind of problems or unable to watch your GOtv after payment then welcome onboard, this guide will help you get your problem solved with ease.

Many GOtv users have complained that they are still unable to watch any TV channels after paying for their subscription, that is to say, that after payment the channels are still encrypted.

In this post, we are going to find out why you are still not able to watch your favorite TV channels on GOtv after payment and how you can solve such a problem. Before we proceed let me remind you that GOtv and Dstv are owned by Multichoice, a South African owned firm. I strongly believe that you will find a solution to whatever problem you are facing with your GOtv because I know how it works.

GOtv problems and solution

GOtv subscription problems and solutions

To make things easier for you, I am going to list types of problems that you might probably be facing right now as a  new user. However, the first issue you might have is to activate the GOtv after purchase.

Update

I have received more than 400 comments for this post coming from people having one problem or the other and some solutions I provided below are not that effective in some cases but I am going to help with more effective solation.

First, you must know where your problem is coming from, I mean why your GOtv is not working, it's only when you know where the problem is coming from that you can think of the solution.

Why your GOtv is not working

I have been helping GOtv users to solve the problem of not able to view their GOtv channels after subscription. If you are on this page then you might be facing one of the problems I will list below:

  • You left your GOtv for too long before subscribing: During Xmas period hundreds of GOtv user encountered an error and was unable to view GOtv after subscription. The reason is that most of them bought GOtv in the village and left it for months only to come back during Xmas to subscribe and use it which will not work until you contact GOtv.
  • You failed to upgrade or downgrade your GOtv account: Some GOtv users will just jump from one subscription plan to another without using the upgrade or downgrade features. If you are migrating to GOtv plan higher than the plan you were before then it's called upgrade but if you are subscribing to a plan lower than the plan you subscribed before then it's a downgrade. So you must inform the person that will subscribe for you to upgrade or downgrade the plan but when you just pay without following this process it won't work till you call GOtv customer care number
  • You paid an amount lower than the subscription plan: In most cases, I have seen some users who paid amount lesser than the recommend subscription price. If such happens then the subscription will not work till you pay the remaining balance. It's important to check the price of the GOtv plan you wish to subscribe to before making payment.

What you can do to solve the problem

When I created this post I was helping lots of GOtv users to solve their issues but at a point, it starts taking all my time and honestly I am not a GOtv agent or in any way affiliated to them, in fact, they don't even know that someone like me exist. So I had to stop and focus on my business but am not happy seeing people crying for help without me helping them. I will show you how to solve certain issues on your own

  1. Download MyGOtv App here if you are using an Android phone
  2. Install it and open the app
  3. When you open the app you will see some options like Country, Name or phone number and IUC number
  4. Select the country you are from on the list, Input your name or phone number connected to your GOtv account and then input your IUC number and click Login.
  5. If every information provided is correct then you will be logged into your profile.

Once you are in, you will be able to clear errors, reconnect your GOtv, downgrade or upgrade your GOtv account in one click. It will be easier for you to make a payment, you will not be needing agents to subscriber your GOtv for you.

If you are still not able to solve the problem then contact GOtv using this number 08039044688 if you are in Nigeria or find other GOtv customer numbers here

How to Activate GOtv after purchase 

 If you are new to GOtv you need to activate your account to start watching but when you buy from GOtv distributors they will help you with the activation process if not you look for a helping hand to activate it especially if you are not familiar with it.

However, you have two options, you either do it yourself or look for GOtv installer if you cannot do it on your own but I bet you can if you pay attention to this guide.

Visit GOtv online portal at https://eazy.gotvafrica.com/ and click on Activate Me option located at the top navigation menus. You will be taken to another page where you will be requested to fill your details

GOtv activation process

Activation Process

  • Select Country
  • Fill your Surname
  • Enter Your IUC number
  • Your phone number
  • Click Activate

Gotv is not just in Nigeria but also in other African countries that is why you need to indicate the country you are from. The surname is also important to be able to identify who you are when the need arises.

Well, the term IUC might be strange to you but it's a 10-digit identifier number that is unique to your GOtv account and GOtv decoder. The IUC number is also known as Customer Number or the Serial number of your GOtv decoder. You can find this IUC or Serial number at the back of your GOtv decoder.

To complete the activation process you still need to add your phone number and then hit the activation button below and you are good to go.

Payment successful but no channel is showing (Fix Error)

Sometimes after payment, your GOtv will not show any channel, it's because their system failed to reactivate your account automatically, what you do is to clear the errors or reconnect your account. The good news is that there is a  web portal where customers can easily clear errors and reconnect to GOtv after payment.

Goto GOtv page here insert your IUC number and enter security captcha, the cleck FIX ERROR and you will be reconnected in a few seconds.

Fix GOtv Error

Error clearing Process

  • Input your IUC number or which is also your GOtv Serial number.
  • Click to select your GOtv decoder type (GOTVE16 or GOTVE30) ignore it if you are not sure.
  • Enter captcha code which is 6765c5 (Your own captcha will be different from the one you see above).

Gotv account disconnected after subscription

When you fail to pay your monthly subscription you will be disconnected from GOtv until you ready to pay and to do that you will need to follow the GOtv reconnection process. You can visit the nearest GOtv office in your location to pay and get reconnected, however, you can still do it on your own if you follow this process.

Visit GOtv Eazy self-service portal here and make a payment since you were disconnected because you failed to pay your subscription

How to reconnect to GOtv

Reconnect Me Process

  • Enter your IUC/Serial number (10-digit identifier number that is unique to your GOtv account)
  • Select your country (Select your country if you are not in Nigeria)
  • Enter the captcha (Ensures that you are human)
  • Click Verify (Pulls your account details and takes your to the online payment page)

GOtv Account suspended (Asked to contact customer care)

Sometimes when you migrate from one package to another, like when you migrate from GOtv Plus to GOtv Max you will be suspended and asked to contact their support for reactivation. When something like this happens simply contact GOtv customer care to verify your ownership and your account will be reactivated instantly.

The good news is that I have listed all the GOtv contact details here contact them, explain the issue you are having and be ready to answer the following questions.

  • Your name (The name used during registration of your GOtv)
  • Phone number (Must be phone number used to register)
  • The last amount paid etc.

If you have any questions or need help just ask and you will get a prompt response.

Related Posts

Collins

Collins is a creative writer who loves to explore, research and play with gadgets such as smartphones, Tablets, Computers, Digital cameras and lots more CONNECT ME ON: Facebook, Twitter, Linkedin

This Post Has 621 Comments

  1. I have subscribed my gotv since 6th of April 2020,and up till now is not coming up, I have send text to the sort code called,sent message to 4688,but still not coming up, please,I need your help to activate my account fast, IUC 7034981075,A/C name,Obateru, thank you

      1. Pls am also having the same problem with my gotv, I subscribed on the 10th and it hasn't been activated. I sent the text code and tried calling but it didn't come up my account name is okoye and my iuc number is 7032788501. Pls help me

        1. While trying to help you clear the error message I got this message

          Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

          It's possible that you are trying to upgrade or downgrade your current plan and that is why your account is suspended. what you will do now is to call this number 08039044688

        1. I checked your payment history, your paid N1,114 on 13th June 2020, and later paid another N410 making it total N1,524, So what plan are you trying to subscribe to. Kindly call GOtv customer care for more help

      2. good day Sir please I need help.my gotv decoder has refused to come on. it happened 2 days after I did my gotv lite sub. please help me to reactive my account. IUC number is 4620813990. my name is Blessing omiojieahior. 08143551042 is my number.

        thanks

      3. My Gotv with IUC number 4613179118 with a Gotv max full subscription has stopped working for the past 5days,only just 6 useless channels showing.i have been sending mails since then,but no better explanation.can somebody please attend to me and tell me what is happening please! I have been calling the customer care line,no response.

      4. Pls av subscribed on my gotv decoder since yesterday and up till now am unable to watch... Saying E16 service is currently scrambled. Pls I need your help asap.

      5. Hello Mr Collins. Good evening. I have an E016 code. I figured it might be subscription issues. I then renewed my subscription to a lower bundle (not the usual), and the channels haven't been coming on. My IUC no is 2003037044. Kindly help me check. Thanks.

    1. Please my Gotv has been showing all of a sudden it will go off and when it eventually on it would say no signal and it going on and off without showing any stations please help my iuc no is 703 235 0325 the name is okafor okechukwu

    2. I pay for gotv about two days now and it is not showing, please how can I do
      That is that number 46014636968

  2. Hi
    I subscribed for Gotv max on Sunday 5th of April 2020 and up till now ,I haven't been able to watch anything. My IUC number is 7028921734 please help me

    1. I have cleared the error if you have successfully subscribed to a new plan but I pulled your details and below is what I saw

      Customer Number113165852
      Available in your account is NGN 1,806.00
      Your next payment is due by10-05-2020
      Your Package
      GOtv PlusNGN 1900.00

      Total amount due
      NGN 94.00

      It seems you upgraded your GOtv subscription from GOtv Plus to GOtv Max which some times don't work until you call GOtv customer care and ask them to upgrade your plan for you.

      1. 08/07/2020

        Hello Mr Collins,
        Please help me to clear errors on my customers GOTV, because He's on my neck now. I subscribed for him and is still not showing yesterday and is not showing. Here is the IUC NUMBER: 7035108266.

        THANKS.
        ELIZABETH AKRA.
        08038077055

  3. I have paid 2000 for my gotv through bank transfer,I mistakingly pressed Gotv lite,I wanted to pay for Gotv plus of 2000,pls migrate me to it

  4. I made a transfer or paid 2000 on April 12 2020for Gotv service through my polaris bank,I mistakingly press Gotv lite,I want to Migrate to Gotv plus,cos it was seen in my option details,my iuc number is 7035092551

    1. Please don't the privilege to migrate your to different GOtv plans, I can only help those who don't know how to clear certain errors on their GOtv. I suggest you get in touch to GOtv customer services through this number 08039044688

  5. Hello pls my gotv just tripped off and refused to come back on. The red light is on but i have pressed the power button on both the remote and the decoder but it refused to change to yellow light. What could be wrong? Thank you iuc no 4613815415

    1. unplug the decoder for 30 minutes and plug it again and see if it returns to normal but if the issue persists then you might need to visit the nearest GOtv office for more help

      1. Good day I have subscribe my Gotv today and it still not showing here is my iuc no 7035256093 tank u

  6. Good day,
    Please I did double subscription last month. Kindly transfer the balance of my last payment to this month subscription.
    Waiting for your positive response.
    Thanks.

  7. Hello sir i subscribe 1350 on last Sunday and we don’t be able to watch real entertainment channel what really going on sir my iuc is 2017429820

    1. From what I can see GOtv is reserving some channels to GOtv Max plan only, I contacted them few days ago about some channels that are not showing but they said that those channels will only be available GOtv Max only

  8. Please i plugged my decoder after a long time. But the yellow light just comes up and it doesnt boot. Please what can i do

  9. pls I subscribe to my Gotv on 13 April but on 20 they said my subscription is suspended pls help me to reconnect IUC 7016575733

      1. Pls sir help me my account has been suspended,I subscribed twice since last two weeks and till now no no channel is showing, I have tried calling customer service, it not connecting,
        I normally do 1900 before so I decided to subscribe full package last two weeks, when I did it , it was still not showing any channel
        Then I decided to do my normal package after two days of subscribing 3,380
        Making it 5,840 but still no channel is showing
        IUC 701 020 2747
        Phone number 08130025655

        1. Please here is your transaction history

          27 Mar 2020 Payment 428273744 NGN 1900
          14 Oct 2019 Payment 369070609 NGN 1900
          13 Sept 2019 Payment 356298820 NGN 1900
          13 Aug 2019 Payment 343407751 NGN 1900
          09 Jul 2019 Payment 326963225 NGN 1900
          15 Apr 2019 Payment 294135379 NGN 1900

          You GOtv account balance is 0.00 so I don't see your 5k plus, you need to subscribe now or call GOtv to ask them about your money

          1. The customer care line is not connecting, I tried collecting the error online , they said my account is u suspended

  10. Pls I have trouble paying on all Gotv payment platforms. They kept saying the OTP I entered is not correct despite entering the correct otp

  11. Please I subscribed an unable to watch any channel... Simply it is not showing..
    IUC: 7023746230 pls help

  12. Hello pls I just made a payment online for my gotv subscription and I entered serial no instead of IUC no . And the transaction is successful already. What can I do?

  13. My decoder red light constant while yellow light keeps blinking when I plug. When I press the on button, the green light is constant while the yellow light keeps blinking. And won't even show on TV. What could be the problem. IUC 2016119107

  14. Good evening ,my Gotv just stopped showing and it keeps showing red and green light ,I have rebooted ,still nothing ,please what can I do.this is my IUC no: 4613066505

  15. I wanted to subscribe my gotv through my my bank acct but it is not displaying my name what but displaying another decoder name.what can be the problem
    4613703828

    1. Here is the response

      Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      the reason is that you subscribed to another plan other than the one you were using. Call: 08039044688

  16. Plz... I subscribed my decoder since 3 days now....... ND it has been cracking since....... ND sometimes it doesn't show.......
    IUC NO.... 2019424617

  17. Pls, Mr Collins.
    I subscribed today but my channels are still not showing.
    Pls help me out.
    IUC= 7018727142

  18. I’ve subscribed my gotv since 30 May 2020 and it’s not showing ...I tried to call the customer care but not responding .pls help me out. Iuc 4613917461

    1. While trying to clear the error for you, here is the error message I got

      Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      Please you people must know the plan you are subscribed to and if you don't want to have problems, you can't pay for N1900 Plan and suddenly pay N1200 for a lower plan the next month and expect it to work automatically, it will need manual downgrade or upgrade call customer care 08039044688

  19. Good evening,,I made a payment of 2500 for my gotv yesterday evening and it’s still not showing till this morning,,pls help 7020918786

    1. While trying to clear the error for you, here is the error message i got

      Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      The error is because you subscribed to another plan other than the one you were subscribed to and need to call GOtv Contact number 08039044688 to upgrade or downgrade you plan

  20. I did a subscription of #1080 since 2nd june and it hasn't work. 4613014826
    Bolarinwa Bolaji

    1. While trying to clear the error for you, here is the error message i got

      Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      The error is because you subscribed to another plan other than the one you were subscribed to and need to call GOtv Contact number 08039044688 to upgrade or downgrade you plan

  21. Hello give evening , I jus make a payment of 1250 from my Gtb account which was successful but my decoder is yet to come up...this is my IUC no 7022451622

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      call customer care 08039044688

  22. sir I subscribed 2000 from my account and payment successful but got a massage that my gotv has been suspended pls what do I do now?

  23. Sir I subscribed 2411 from my account and is not successful but later got an debit alert of 2411 but my gotv is not showing

  24. Please i subscribed yesterday and my Gotv hasn't been reconnected.... Pls help
    Iuc number : 7034901787

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  25. Please help, I recharged my Gotv decoder a day before yesterday and it was successful, my Gotv hasn't been showing since then, I paid #1640

  26. GOOD.EVENING MR COLLINS.I.RECHARGE THIS EVENING AND TIL.NOW IS NOT OPEN..MY I.U.C. 4613872886.PLS

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  27. Pls, Mr Collins.
    I subscribed yesterday but my channels are still not showing.
    Pls help me out, this is the ICU number 7023814757

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  28. I subscribed today but the channels are not working and the mistake i made is that instead of clicking on gotv plus wish is not on d option ,i now click on gotv max pls help have been debited ICU no 2020664669 .

    1. Subscribing to another plan other than the one you were subscribed to will get your GOtv account suspended so the only option you have is to call customer care 08039044688 to upgrade or downgrade your plan.

  29. Pls I recharged this evening through my account, and viewing has not been restored, pls my ICU:7032092633

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  30. Hello good evening I’m from Ghana ,I subscribed today and it was working perfectly but all of a sudden it went off and I scanned it using the automatic scanning ... but I have lost some of my channels I have tried rescanning but still .. please help me
    My IUC 7032032961

    1. Write down the channels that are missing and call GOtv Ghana on +233 302 740 540, they will have more explanation for you and solution to your problem

  31. Pls I subscribed my Gotv since 24th May 2020 but up till now is Still writing error and not showing anything.my iuc number 4613659348

  32. I recharged and it is not showing since yesterday, I always recharge with 1900 but yesterday I couldn't see 1900 and I now see 1640 so that is what I recharged. Please help me reset it. The iuc 4613534847, Otutu Samson.

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  33. I recharge and it is not showing since on the 3rd of may 2020 but up till now is still writing error and not showing anything my iuc number. 7035184517

    1. Always stick to the same package, subscribing to another package will surely require calling 08039044688 to downgrade or upgrade your plan. I will try to find a way to help with the account suspension soon.

  34. Kindly help to reconnect my decoder,I have hasn't been showing for the past 5days ,iuc number is 2022531173

  35. I made a subscription to gotv Lite (quarterly) this afternoon and am still receiving error message. My iuc number is 7013595565

  36. Loaded this evening but it has refused to come up. Called customer care line but didn't go through. IUC 2028832870.

  37. Attend to me please. IUC- 2028832870. Paid but yet to show. Can't get through to customer care

  38. Good day sir,I load the Gotv plus (1900) on the 4th of June with the IUC number 2020727123 with my Gtbank account but it is not showing. Thanks

  39. What is all this Gotv is geving much wahala am fed up Gotv don't let me use Ogun for u a woni were

  40. I subscribed today but up till now is not showíng pls help me to activate it this is the IUC no:7028713993. Thanks

    1. GOtv has terminated GOtv Plus plan and anyone that subscribe to the plus plan is required to downgrade or upgrade to continue using the GOtv

  41. Pls Mr collins.
    I recharge my GOTV since morning 5-6-2020.And have try calling the customer care but it not going.And i couldn't clear d E16 showing on my screen,And i check my account balance it shows dat have paid. Pls help me.
    IUC num- 4613952162

  42. Good evening I subscribed 1250 since evening and my gotv has not been showing,my iuc number is 2019258906

  43. Pls Mr Collins
    Help me, I recharge my gotv 9:55pm, 5/6/2020. Still not not showing n I've been calling customer care not going through. I couldn't clear the E 16 showing on my screen. Iuc no 2020633001 pls help me

  44. Hello I subscribe the package of N2,460 and up till now,no channel could show up just only NTA,pls help me out my iuc NUM 7031874726...thank you

  45. I recharged my Gotv since yesterday,and since not showing.Mr Collins,kindly help .
    IUC-4613423742

  46. Mr Collins pls I need help
    I recharge my gotv since yesterday with 1900. Still not showing pls help me. Iuc 2020633001 thanks

  47. I have subscribed my Gotv June 6 that was yesterday up till now it’s not showing please Mr Collins kindly come to my aid and get this fixed for me
    IUC: 2028552597

  48. Good morning sir,I bought my GoTv on 2nd May and got expired 2nd June. I have tried to subscribe through my bank but it keeps showing me that 'my surname doesn't match with their records' and I used Chioma as my name,I don't know what the issue might be, please help me. IUC number is 7032678041 my phone is 07032876835. Thank you sir

  49. Please sir, i made a payment of #2460 on my Gotv account on 4th of June but till now it's not showing. IUC 7028945771

  50. Good morning,I subscribe since 1st of June but the channel is not showing,pls I need help my A/c is Azubuike and my IUC:4613749438

  51. Good morning, I subscribed to my GoTv after months of not being around to watch but it has not been activated. My ICU number is 2028857269,please help me.
    Thanks

      1. Please help me to fix mine
        Have subscribed but the channels are not displaying....
        IUC. 7023771614

      2. I was having issues with my gotv Which has a signal of 0% and quality "unlocked"
        I mistakenly pressed reset while trying to have it fixed and now my gotv is stuck at "first time installation ".
        It kept doing automatic scanning only to show no channel found.
        I have an active subscription, please help
        My iuc number is 7032219044
        Thank you

  52. I subscribed from my account and i was debited 1900 on June 6 and till now the service is currently still suspended. What do I do?

  53. Good evening sir. Please sir my sister recharge the 1900 package,actually some channel is showing but channel like zeeworld and some important channel has be showing scrambled please help me out.iuc:7032397602

  54. the same problem with my gotv, I subscribed on the 7th and it hasn’t been activated. I sent the text code and tried calling but it didn’t come up my account name is okoye and my iuc number is 2028678626. Pls help me

  55. Please I subscribed gotv since on the 2nd of June and till now my gotv is not activated. Pls help 7034902853.

  56. Please Sir I made a payment of 3200 to subscribe my gotv since on the 3nd of June and till now my gotv is not activated. Pls help 7034902853.

  57. I have d same problem, I subscribe on 1st of June 2020 until now is not working pls help me fix it

  58. Pls this is my IUC no. 2028819098,i text the error code, even call the customer care num. Still not working. Like I said before I subscribe since 1st of this June 2020 pls I need ur help

  59. Hi good evening. Please I need help. I helped a friend to subscribe since yesterday. I did mine same time and it worked but their's isn't coming up. I've not had any rest since yesterday please help. Imagine waking me up by this time to complain. Please help me out of this😭😭..... 7016619524. Name:Danjuma Dang

  60. Pls I reacharged gotv plus yestady and till now it's not coming up. IUC no is 4613838839, name kola adedipe. Pls help d customer no let me rest. Thks

  61. Sir I use to subscribe for Gotv plus but they have suspended the package, so I subscribe to Gotv jolli for #2460 on 8th June 2020 but it is still encripted. My IUC no is 2028785246

  62. Paid for Jollie since yesterday. I have called and did everything but it had refused to come up. Kindly help sir.
    No is 2002914596
    Layade

  63. Hi Mr Collins,
    I subscribed to gotv jinga instead of jolly that I have been using unfortunately, I haven't been able to watch anything. I tried to clear the error but it says my service has been suspended. Please help me IUC - 2005119766 Ofuokwu

  64. Hi Mr Collins,
    I subscribed to gotv jinga (1640) instead of gotv jolly, I checked my account I saw 740 as balance to pay. I haven't been able to watch anything since. I tried clearing the error message, it's saying my service has been suspended.
    Pls I need help on this.
    Iuc : 2005119766 Ofuokwu

  65. Pls, Mr Collins.
    I subscribed yesterday but my channels are still not showing.
    Pls help me out, this is the ICU number 4623215095

  66. I have subscribed to my gotv since Saturday on 6 2020 and my gotv did not show any channel pls pls help me my uc 7035212425

  67. I wanted to subscribe my gotv through my my bank GT but my gotv did not show pls help me my UC 7035212425

  68. It's has been long I subscribe so I did so yesterday but it's has not been coming up number one is not even coming up pls pls help me my UC 7016642863

  69. Good evening. I subscribed gotv last week and yesterday being 9th of June for my two brothers, the channels are still not showing.
    IUC Numbers: 7016568756 Happiness Happiness
    2021735143 Studying Okwuchukwu

    1. I was able to clear the error for both IUC numbers 7016568756 and 2021735143, it should be working now.

      Error has been fixed successfully.

  70. I have subscribed since yesterday but is not showing any channel, please help me activate it my IUC is 7028811361, Ac name is Ode Adikwu, thanks.

  71. I subscribe for some one Gotv Jolli since yesterday but up till now it has not show.this is the first time of subscribing after activation. His Iuc no is 7036925906.name Tunji Haynes

  72. After payment of N2460.00 for gotv subscription on 09/06/2020, the channels are yet to show up.
    My IUC number is , 2020744486
    Kindly assist in rectifying the problem.
    Regards

  73. I subscribed on my gotv since on 6th of June 2020, up til this very moment no channel hasn't come up yet. please help me do solve the problem. My IUC Number 2028679490.

  74. Hello Collins I subscribed yesterday(paid)#1900 through my account for Gotv plus till now the Gotv is writing Scrambled channels...Don't know what to do help me resolve this issue
    IUC Number:7023929339

    1. GOtv has suspended their 1900 plan and you have to call customer care to downgrade or upgrade your account, you can as well do that using GOtv mobile app

  75. I made payment of 2460 for my gotv subscription and it not working I mean the channel are not showing please help
    IUC number. 7037089336
    Thanks

  76. After paying #2460 for gotv jolli I've waited for about a day now but it's not showing any channel.
    Please I need your help sir.
    The Iuc number is 7020830682

  77. Good morning, please we subscribed yesterday and up till now it hasn't come up, please help rectify the error
    IUC: 7032779875
    Name: Rasheed Oshun
    Thanks

  78. I made payment of $1750 for my gotv subscription and it not working I mean the channel are not showing please help, it says "the decoder is not enabled for this channel for further help go to help to channel 99.#
    My iuc number is 2018690914

  79. Hello sir my gotv stop showing when I just subcribe yesterday this is my number sir 703 688 8752

  80. I have subscribed my gotv since 10th of june 2020,and up till now is not coming up, I have send text to the sort code called,sent message to 4688,but still not coming up, please,I need your help to activate my account fast, IUC 4623655127,A/C name,Matthew, thank you

  81. I subscribed this morning with access bank and they sent me payment successful, till now I can't watch it not showing.. Bank deducted #2100, ICU 2018972316

    1. which GOtv plan is N2100, your plan is on GOtv Jolli and you need to pay 1,187 to continue with GOtv Jolli plan or else you need to downgrade to low plan

  82. Good evening...pls I need your help, I just bought a new gotv last week but tried to activate it 4days through online which I received successful message but still couldn't watch any channels now apart from NTA channels...E017 is displaying on all the other channels...pls help me check if it has been activated or not and would be happy if u could help me to fix the problem..
    My IUC is 7036893518

  83. Pls help me resolve this problem i subscribe for gotv jolli 2460 since morning up till now I can't view any channel my IUC number is 7023662680

  84. Pls sir sorry to disturb again, my decode is not working not error problem, they E48-32 searching for signal, press OK for signal, I have checked and turned the outside antenna still not working... Pls check it for me, my IUC num is 2028819098

  85. Pls I mistakenly sup my gotv twice last month and sup just finished yesterday I thought it supposed to continue since I did it twice pls I need help my iuc number 7037056882

  86. pls sir, i av been using gotv plus but i was told that gotv plus is no longer working so i upgraded to gotv jollie since yesterday up till now i av been unable to view anything , i av called the customer care line and nothing has been done about it...pls help me
    2020770794

  87. Good day pls I pay for gotv #2'460 yesterday but till now it has not show any channel. Help me fix it

  88. From chukwudeme I paid for gotv #2,460 yesterday but till now no channel is showing pls fiix it for me
    Iuc no 7035369154

  89. Thanks immensely for the wonderful job Mr. Collins. I upgraded my bouquet to GOtv Joli and was able to complete payment. Now my channels are still scrambled and my account suspended. The Call Centre number does not go through. Please help if you can. My IUC No is 2019409563. My name is Ozah. Thanks and regards.

  90. Please and please I subscribed for a customer 1900 iuc ; 7035254964 and it's not showing since 4days ago please kindly help us

  91. Good evening pls fix my gotv I paid #2,460 since yesterday but till now not showing pls help me

  92. Good evening pls fix my gotv I paid #2,460 since yesterday but till now not showing pls help me
    Iuc no 7035369154 thank you

    1. I would love to help but I can't log in with the name and IUC number you provided, I will need the name or phone number used to register for your GOtv account

  93. 2017620863 i recharge 1640 on this iuc decoder yestetday but it has not shown any station.please help me out.ive tried all the code given by you but up till now no station is showing.thank you mr collins

    1. I have successfully fixed the issue for you. Your GOtv package was on GOtv Max but I was able to downgrade your plan to GOtv Jinja. You should be able to watch your GOtv now.

  94. 7032496995, we recharge the decode on the 13th of may 2020 and we pay two time which the money was supposed to continue till June and expired on 13 the of July 2020 but our decode have been disconnected please help me

    1. What I can see in your account is that your paid N1,900 on 2020-05-13, which is 13th May 2020, and not even this month according to your transaction history. If you made any payment recently then it has not reflected in your Account. You can call customer care for more help

  95. Pls i subscribe 1900 to my gotv acct D's afternoon and is not reflecting on my channels,just showing scrambled,i paid via mobile banking buh am suspended now,my iuc:2017334305, surname is Ibrahim

  96. Pls i subscribe 1900 to my gotv acct D's afternoon and is not reflecting on my channels,just showing scrambled,i paid via mobile banking buh am suspended now,my iuc:2017334305, surname is Ibrahim.....plsss sir need ur hlp now

  97. The plan I was on gotv could not be found so I opted for gotv ginga since 10 June and since then no channel has been showing icu code 2067848168 please kindly help resolve this problem

    1. Please check your IUC number again because I got this error

      The smartcard or device number entered does not exist.Please try again with the correct 10 digit smartcard or device number.

  98. Please I'm having issue after installing my GoTV. It's showing decoder not enable to show this channel.
    Lasisi, Ismail Bayo