GOtv Problems & Solutions (Activation, Fix Error)

If you are one of the GOtv subscribers facing any kind of problems or unable to watch your GOtv after payment then welcome onboard, this guide will help you get your problem solved with ease.

Many GOtv users have complained that they are still unable to watch any TV channels after paying for their subscription, that is to say, that after payment the channels are still encrypted.

In this post, we are going to find out why you are still not able to watch your favorite TV channels on GOtv after payment and how you can solve such a problem. Before we proceed let me remind you that GOtv and Dstv are owned by Multichoice, a South African owned firm. I strongly believe that you will find a solution to whatever problem you are facing with your GOtv because I know how it works.

GOtv problems and solution

GOtv subscription problems and solutions

To make things easier for you, I am going to list types of problems that you might probably be facing right now as a  new user. However, the first issue you might have is to activate the GOtv after purchase.

How to Activate GOtv after purchase 

 If you are new to GOtv you need to activate your account to start watching but when you buy from GOtv distributors they will help you with the activation process if not you look for a helping hand to activate it especially if you are not familiar with it.

However, you have two options, you either do it yourself or look for GOtv installer if you cannot do it on your own but I bet you can if you pay attention to this guide.

Visit GOtv online portal at https://eazy.gotvafrica.com/ and click on Activate Me option located at the top navigation menus. You will be taken to another page where you will be requested to fill your details

GOtv activation process

Activation Process

  • Select Country
  • Fill your Surname
  • Enter Your IUC number
  • Your phone number
  • Click Activate

Gotv is not just in Nigeria but also in other African countries that is why you need to indicate the country you are from. The surname is also important to be able to identify who you are when the need arises.

Well, the term IUC might be strange to you but it’s a 10-digit identifier number that is unique to your GOtv account and GOtv decoder. The IUC number is also known as Customer Number or the Serial number of your GOtv decoder. You can find this IUC or Serial number at the back of your GOtv decoder.

To complete the activation process you still need to add your phone number and then hit the activation button below and you are good to go.

Payment successful but no channel is showing (Fix Error)

Sometimes after payment, your GOtv will not show any channel, it’s because their system failed to reactivate your account automatically, what you do is to clear the errors or reconnect your account. The good news is that there is a  web portal where customers can easily clear errors and reconnect to GOtv after payment.

Goto GOtv page here insert your IUC number and enter security captcha, the cleck FIX ERROR and you will be reconnected in a few seconds.

Fix GOtv Error

Error clearing Process

  • Input your IUC number or which is also your GOtv Serial number.
  • Click to select your GOtv decoder type (GOTVE16 or GOTVE30) ignore it if you are not sure.
  • Enter captcha code which is 6765c5 (Your own captcha will be different from the one you see above).

Gotv account disconnected after subscription

When you fail to pay your monthly subscription you will be disconnected from GOtv until you ready to pay and to do that you will need to follow the GOtv reconnection process. You can visit the nearest GOtv office in your location to pay and get reconnected, however, you can still do it on your own if you follow this process.

Visit GOtv Eazy self-service portal here and make a payment since you were disconnected because you failed to pay your subscription

How to reconnect to GOtv

Reconnect Me Process

  • Enter your IUC/Serial number (10-digit identifier number that is unique to your GOtv account)
  • Select your country (Select your country if you are not in Nigeria)
  • Enter the captcha (Ensures that you are human)
  • Click Verify (Pulls your account details and takes your to the online payment page)

GOtv Account suspended (Asked to contact customer care)

Sometimes when you migrate from one package to another, like when you migrate from GOtv Plus to GOtv Max you will be suspended and asked to contact their support for reactivation. When something like this happens simply contact GOtv customer care to verify your ownership and your account will be reactivated instantly.

The good news is that I have listed all the GOtv contact details here contact them, explain the issue you are having and be ready to answer the following questions.

  • Your name (The name used during registration of your GOtv)
  • Phone number (Must be phone number used to register)
  • The last amount paid etc.

If you have any questions or need help just ask and you will get a prompt response.

 

380 thoughts on “GOtv Problems & Solutions (Activation, Fix Error)”

  1. Obateru Kolawole

    I have subscribed my gotv since 6th of April 2020,and up till now is not coming up, I have send text to the sort code called,sent message to 4688,but still not coming up, please,I need your help to activate my account fast, IUC 7034981075,A/C name,Obateru, thank you

      1. Pls am also having the same problem with my gotv, I subscribed on the 10th and it hasn’t been activated. I sent the text code and tried calling but it didn’t come up my account name is okoye and my iuc number is 7032788501. Pls help me

        1. While trying to help you clear the error message I got this message

          Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

          It’s possible that you are trying to upgrade or downgrade your current plan and that is why your account is suspended. what you will do now is to call this number 08039044688

        1. I checked your payment history, your paid N1,114 on 13th June 2020, and later paid another N410 making it total N1,524, So what plan are you trying to subscribe to. Kindly call GOtv customer care for more help

  2. Hi
    I subscribed for Gotv max on Sunday 5th of April 2020 and up till now ,I haven’t been able to watch anything. My IUC number is 7028921734 please help me

    1. I have cleared the error if you have successfully subscribed to a new plan but I pulled your details and below is what I saw

      Customer Number113165852
      Available in your account is NGN 1,806.00
      Your next payment is due by10-05-2020
      Your Package
      GOtv PlusNGN 1900.00

      Total amount due
      NGN 94.00

      It seems you upgraded your GOtv subscription from GOtv Plus to GOtv Max which some times don’t work until you call GOtv customer care and ask them to upgrade your plan for you.

      1. Elizabeth Akra

        08/07/2020

        Hello Mr Collins,
        Please help me to clear errors on my customers GOTV, because He’s on my neck now. I subscribed for him and is still not showing yesterday and is not showing. Here is the IUC NUMBER: 7035108266.

        THANKS.
        ELIZABETH AKRA.
        08038077055

  3. Bakre olugbenga

    I have paid 2000 for my gotv through bank transfer,I mistakingly pressed Gotv lite,I wanted to pay for Gotv plus of 2000,pls migrate me to it

  4. Bakre olugbenga

    I made a transfer or paid 2000 on April 12 2020for Gotv service through my polaris bank,I mistakingly press Gotv lite,I want to Migrate to Gotv plus,cos it was seen in my option details,my iuc number is 7035092551

    1. Please don’t the privilege to migrate your to different GOtv plans, I can only help those who don’t know how to clear certain errors on their GOtv. I suggest you get in touch to GOtv customer services through this number 08039044688

  5. Okoye princess

    Hello pls my gotv just tripped off and refused to come back on. The red light is on but i have pressed the power button on both the remote and the decoder but it refused to change to yellow light. What could be wrong? Thank you iuc no 4613815415

    1. unplug the decoder for 30 minutes and plug it again and see if it returns to normal but if the issue persists then you might need to visit the nearest GOtv office for more help

      1. Good day I have subscribe my Gotv today and it still not showing here is my iuc no 7035256093 tank u

  6. Good day,
    Please I did double subscription last month. Kindly transfer the balance of my last payment to this month subscription.
    Waiting for your positive response.
    Thanks.

  7. Hello sir i subscribe 1350 on last Sunday and we don’t be able to watch real entertainment channel what really going on sir my iuc is 2017429820

    1. From what I can see GOtv is reserving some channels to GOtv Max plan only, I contacted them few days ago about some channels that are not showing but they said that those channels will only be available GOtv Max only

  8. Please i plugged my decoder after a long time. But the yellow light just comes up and it doesnt boot. Please what can i do

  9. pls I subscribe to my Gotv on 13 April but on 20 they said my subscription is suspended pls help me to reconnect IUC 7016575733

      1. Asegiemhe perpetual

        Pls sir help me my account has been suspended,I subscribed twice since last two weeks and till now no no channel is showing, I have tried calling customer service, it not connecting,
        I normally do 1900 before so I decided to subscribe full package last two weeks, when I did it , it was still not showing any channel
        Then I decided to do my normal package after two days of subscribing 3,380
        Making it 5,840 but still no channel is showing
        IUC 701 020 2747
        Phone number 08130025655

        1. Please here is your transaction history

          27 Mar 2020 Payment 428273744 NGN 1900
          14 Oct 2019 Payment 369070609 NGN 1900
          13 Sept 2019 Payment 356298820 NGN 1900
          13 Aug 2019 Payment 343407751 NGN 1900
          09 Jul 2019 Payment 326963225 NGN 1900
          15 Apr 2019 Payment 294135379 NGN 1900

          You GOtv account balance is 0.00 so I don’t see your 5k plus, you need to subscribe now or call GOtv to ask them about your money

          1. Asegiemhe perpetual

            The customer care line is not connecting, I tried collecting the error online , they said my account is u suspended

  10. Pls I have trouble paying on all Gotv payment platforms. They kept saying the OTP I entered is not correct despite entering the correct otp

  11. Please I subscribed an unable to watch any channel… Simply it is not showing..
    IUC: 7023746230 pls help

  12. Hello pls I just made a payment online for my gotv subscription and I entered serial no instead of IUC no . And the transaction is successful already. What can I do?

  13. Azubuike Umendu

    My decoder red light constant while yellow light keeps blinking when I plug. When I press the on button, the green light is constant while the yellow light keeps blinking. And won’t even show on TV. What could be the problem. IUC 2016119107

  14. Ikhile Blessing

    Good evening ,my Gotv just stopped showing and it keeps showing red and green light ,I have rebooted ,still nothing ,please what can I do.this is my IUC no: 4613066505

  15. I wanted to subscribe my gotv through my my bank acct but it is not displaying my name what but displaying another decoder name.what can be the problem
    4613703828

    1. Here is the response

      Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      the reason is that you subscribed to another plan other than the one you were using. Call: 08039044688

  16. Plz… I subscribed my decoder since 3 days now……. ND it has been cracking since……. ND sometimes it doesn’t show…….
    IUC NO…. 2019424617

  17. Pls, Mr Collins.
    I subscribed today but my channels are still not showing.
    Pls help me out.
    IUC= 7018727142

  18. Akande Ibrahim olawale

    I’ve subscribed my gotv since 30 May 2020 and it’s not showing …I tried to call the customer care but not responding .pls help me out. Iuc 4613917461

    1. While trying to clear the error for you, here is the error message I got

      Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      Please you people must know the plan you are subscribed to and if you don’t want to have problems, you can’t pay for N1900 Plan and suddenly pay N1200 for a lower plan the next month and expect it to work automatically, it will need manual downgrade or upgrade call customer care 08039044688

  19. Ogbimi whitney

    Good evening,,I made a payment of 2500 for my gotv yesterday evening and it’s still not showing till this morning,,pls help 7020918786

    1. While trying to clear the error for you, here is the error message i got

      Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      The error is because you subscribed to another plan other than the one you were subscribed to and need to call GOtv Contact number 08039044688 to upgrade or downgrade you plan

    1. While trying to clear the error for you, here is the error message i got

      Oh no! Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      The error is because you subscribed to another plan other than the one you were subscribed to and need to call GOtv Contact number 08039044688 to upgrade or downgrade you plan

  20. Adebari adenike

    Hello give evening , I jus make a payment of 1250 from my Gtb account which was successful but my decoder is yet to come up…this is my IUC no 7022451622

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment.

      call customer care 08039044688

  21. JUSTINA George

    sir I subscribed 2000 from my account and payment successful but got a massage that my gotv has been suspended pls what do I do now?

  22. Ndukwu kelechi Esther

    Sir I subscribed 2411 from my account and is not successful but later got an debit alert of 2411 but my gotv is not showing

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  23. Please help, I recharged my Gotv decoder a day before yesterday and it was successful, my Gotv hasn’t been showing since then, I paid #1640

  24. FAITH EGHENLEN UWADIA

    GOOD.EVENING MR COLLINS.I.RECHARGE THIS EVENING AND TIL.NOW IS NOT OPEN..MY I.U.C. 4613872886.PLS

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  25. Pls, Mr Collins.
    I subscribed yesterday but my channels are still not showing.
    Pls help me out, this is the ICU number 7023814757

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  26. I subscribed today but the channels are not working and the mistake i made is that instead of clicking on gotv plus wish is not on d option ,i now click on gotv max pls help have been debited ICU no 2020664669 .

    1. Subscribing to another plan other than the one you were subscribed to will get your GOtv account suspended so the only option you have is to call customer care 08039044688 to upgrade or downgrade your plan.

  27. Pls I recharged this evening through my account, and viewing has not been restored, pls my ICU:7032092633

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  28. Hello good evening I’m from Ghana ,I subscribed today and it was working perfectly but all of a sudden it went off and I scanned it using the automatic scanning … but I have lost some of my channels I have tried rescanning but still .. please help me
    My IUC 7032032961

    1. Write down the channels that are missing and call GOtv Ghana on +233 302 740 540, they will have more explanation for you and solution to your problem

  29. Pls I subscribed my Gotv since 24th May 2020 but up till now is Still writing error and not showing anything.my iuc number 4613659348

  30. I recharged and it is not showing since yesterday, I always recharge with 1900 but yesterday I couldn’t see 1900 and I now see 1640 so that is what I recharged. Please help me reset it. The iuc 4613534847, Otutu Samson.

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  31. Gabriele benson akpa

    I recharge and it is not showing since on the 3rd of may 2020 but up till now is still writing error and not showing anything my iuc number. 7035184517

    1. Always stick to the same package, subscribing to another package will surely require calling 08039044688 to downgrade or upgrade your plan. I will try to find a way to help with the account suspension soon.

  32. Yomi Akinlalu

    Kindly help to reconnect my decoder,I have hasn’t been showing for the past 5days ,iuc number is 2022531173

  33. I made a subscription to gotv Lite (quarterly) this afternoon and am still receiving error message. My iuc number is 7013595565

  34. Loaded this evening but it has refused to come up. Called customer care line but didn’t go through. IUC 2028832870.

  35. Good day sir,I load the Gotv plus (1900) on the 4th of June with the IUC number 2020727123 with my Gtbank account but it is not showing. Thanks

  36. What is all this Gotv is geving much wahala am fed up Gotv don’t let me use Ogun for u a woni were

  37. I subscribed today but up till now is not showíng pls help me to activate it this is the IUC no:7028713993. Thanks

    1. GOtv has terminated GOtv Plus plan and anyone that subscribe to the plus plan is required to downgrade or upgrade to continue using the GOtv

  38. Pls Mr collins.
    I recharge my GOTV since morning 5-6-2020.And have try calling the customer care but it not going.And i couldn’t clear d E16 showing on my screen,And i check my account balance it shows dat have paid. Pls help me.
    IUC num- 4613952162

  39. Good evening I subscribed 1250 since evening and my gotv has not been showing,my iuc number is 2019258906

  40. Evelyn Etuonu

    Pls Mr Collins
    Help me, I recharge my gotv 9:55pm, 5/6/2020. Still not not showing n I’ve been calling customer care not going through. I couldn’t clear the E 16 showing on my screen. Iuc no 2020633001 pls help me

  41. Hello I subscribe the package of N2,460 and up till now,no channel could show up just only NTA,pls help me out my iuc NUM 7031874726…thank you

  42. Ogunfodunrin Adeyinka

    I recharged my Gotv since yesterday,and since not showing.Mr Collins,kindly help .
    IUC-4613423742

  43. Evelyn Etuonu

    Mr Collins pls I need help
    I recharge my gotv since yesterday with 1900. Still not showing pls help me. Iuc 2020633001 thanks

  44. I have subscribed my Gotv June 6 that was yesterday up till now it’s not showing please Mr Collins kindly come to my aid and get this fixed for me
    IUC: 2028552597

  45. Ijeoma Amanda Muoneke

    Good morning sir,I bought my GoTv on 2nd May and got expired 2nd June. I have tried to subscribe through my bank but it keeps showing me that ‘my surname doesn’t match with their records’ and I used Chioma as my name,I don’t know what the issue might be, please help me. IUC number is 7032678041 my phone is 07032876835. Thank you sir

  46. Please sir, i made a payment of #2460 on my Gotv account on 4th of June but till now it’s not showing. IUC 7028945771

  47. Good morning,I subscribe since 1st of June but the channel is not showing,pls I need help my A/c is Azubuike and my IUC:4613749438

  48. Good morning, I subscribed to my GoTv after months of not being around to watch but it has not been activated. My ICU number is 2028857269,please help me.
    Thanks

  49. I subscribed from my account and i was debited 1900 on June 6 and till now the service is currently still suspended. What do I do?

  50. Good evening sir. Please sir my sister recharge the 1900 package,actually some channel is showing but channel like zeeworld and some important channel has be showing scrambled please help me out.iuc:7032397602

  51. Chinonso onuagwasi

    the same problem with my gotv, I subscribed on the 7th and it hasn’t been activated. I sent the text code and tried calling but it didn’t come up my account name is okoye and my iuc number is 2028678626. Pls help me

  52. Enefaka Aribibia

    Please I subscribed gotv since on the 2nd of June and till now my gotv is not activated. Pls help 7034902853.

  53. Enefaka Aribibia

    Please Sir I made a payment of 3200 to subscribe my gotv since on the 3nd of June and till now my gotv is not activated. Pls help 7034902853.

  54. Onyebuchi Ifesinachi

    I have d same problem, I subscribe on 1st of June 2020 until now is not working pls help me fix it

  55. Onyebuchi Ifesinachi

    Pls this is my IUC no. 2028819098,i text the error code, even call the customer care num. Still not working. Like I said before I subscribe since 1st of this June 2020 pls I need ur help

  56. Hi good evening. Please I need help. I helped a friend to subscribe since yesterday. I did mine same time and it worked but their’s isn’t coming up. I’ve not had any rest since yesterday please help. Imagine waking me up by this time to complain. Please help me out of this😭😭….. 7016619524. Name:Danjuma Dang

  57. Pls I reacharged gotv plus yestady and till now it’s not coming up. IUC no is 4613838839, name kola adedipe. Pls help d customer no let me rest. Thks

  58. Ekweozor Chukwunwike Ifranyi

    Sir I use to subscribe for Gotv plus but they have suspended the package, so I subscribe to Gotv jolli for #2460 on 8th June 2020 but it is still encripted. My IUC no is 2028785246

  59. Paid for Jollie since yesterday. I have called and did everything but it had refused to come up. Kindly help sir.
    No is 2002914596
    Layade

  60. Hi Mr Collins,
    I subscribed to gotv jinga instead of jolly that I have been using unfortunately, I haven’t been able to watch anything. I tried to clear the error but it says my service has been suspended. Please help me IUC – 2005119766 Ofuokwu

  61. Hi Mr Collins,
    I subscribed to gotv jinga (1640) instead of gotv jolly, I checked my account I saw 740 as balance to pay. I haven’t been able to watch anything since. I tried clearing the error message, it’s saying my service has been suspended.
    Pls I need help on this.
    Iuc : 2005119766 Ofuokwu

  62. Ashiru oluwagbemiga

    Pls, Mr Collins.
    I subscribed yesterday but my channels are still not showing.
    Pls help me out, this is the ICU number 4623215095

  63. Aderibigbe Abiola

    I have subscribed to my gotv since Saturday on 6 2020 and my gotv did not show any channel pls pls help me my uc 7035212425

  64. Aderibigbe Abiola

    I wanted to subscribe my gotv through my my bank GT but my gotv did not show pls help me my UC 7035212425

  65. It’s has been long I subscribe so I did so yesterday but it’s has not been coming up number one is not even coming up pls pls help me my UC 7016642863

  66. Good evening. I subscribed gotv last week and yesterday being 9th of June for my two brothers, the channels are still not showing.
    IUC Numbers: 7016568756 Happiness Happiness
    2021735143 Studying Okwuchukwu

  67. I have subscribed since yesterday but is not showing any channel, please help me activate it my IUC is 7028811361, Ac name is Ode Adikwu, thanks.

  68. I subscribe for some one Gotv Jolli since yesterday but up till now it has not show.this is the first time of subscribing after activation. His Iuc no is 7036925906.name Tunji Haynes

  69. After payment of N2460.00 for gotv subscription on 09/06/2020, the channels are yet to show up.
    My IUC number is , 2020744486
    Kindly assist in rectifying the problem.
    Regards

  70. ogunderu Abidemi

    I subscribed on my gotv since on 6th of June 2020, up til this very moment no channel hasn’t come up yet. please help me do solve the problem. My IUC Number 2028679490.

  71. Hello Collins I subscribed yesterday(paid)#1900 through my account for Gotv plus till now the Gotv is writing Scrambled channels…Don’t know what to do help me resolve this issue
    IUC Number:7023929339

    1. GOtv has suspended their 1900 plan and you have to call customer care to downgrade or upgrade your account, you can as well do that using GOtv mobile app

  72. L34ONIKOJE/ISAAC

    I made payment of 2460 for my gotv subscription and it not working I mean the channel are not showing please help
    IUC number. 7037089336
    Thanks

  73. After paying #2460 for gotv jolli I’ve waited for about a day now but it’s not showing any channel.
    Please I need your help sir.
    The Iuc number is 7020830682

  74. Good morning, please we subscribed yesterday and up till now it hasn’t come up, please help rectify the error
    IUC: 7032779875
    Name: Rasheed Oshun
    Thanks

  75. I made payment of $1750 for my gotv subscription and it not working I mean the channel are not showing please help, it says “the decoder is not enabled for this channel for further help go to help to channel 99.#
    My iuc number is 2018690914

  76. Bisuga Samuel Oluwatomiwa

    Hello sir my gotv stop showing when I just subcribe yesterday this is my number sir 703 688 8752

  77. I have subscribed my gotv since 10th of june 2020,and up till now is not coming up, I have send text to the sort code called,sent message to 4688,but still not coming up, please,I need your help to activate my account fast, IUC 4623655127,A/C name,Matthew, thank you

  78. I subscribed this morning with access bank and they sent me payment successful, till now I can’t watch it not showing.. Bank deducted #2100, ICU 2018972316

    1. which GOtv plan is N2100, your plan is on GOtv Jolli and you need to pay 1,187 to continue with GOtv Jolli plan or else you need to downgrade to low plan

  79. Ibrahim Sherif

    Good evening…pls I need your help, I just bought a new gotv last week but tried to activate it 4days through online which I received successful message but still couldn’t watch any channels now apart from NTA channels…E017 is displaying on all the other channels…pls help me check if it has been activated or not and would be happy if u could help me to fix the problem..
    My IUC is 7036893518

  80. Pls help me resolve this problem i subscribe for gotv jolli 2460 since morning up till now I can’t view any channel my IUC number is 7023662680

  81. Onyebuchi Ifesinachi

    Pls sir sorry to disturb again, my decode is not working not error problem, they E48-32 searching for signal, press OK for signal, I have checked and turned the outside antenna still not working… Pls check it for me, my IUC num is 2028819098

  82. Pls I mistakenly sup my gotv twice last month and sup just finished yesterday I thought it supposed to continue since I did it twice pls I need help my iuc number 7037056882

  83. pls sir, i av been using gotv plus but i was told that gotv plus is no longer working so i upgraded to gotv jollie since yesterday up till now i av been unable to view anything , i av called the customer care line and nothing has been done about it…pls help me
    2020770794

  84. From chukwudeme I paid for gotv #2,460 yesterday but till now no channel is showing pls fiix it for me
    Iuc no 7035369154

  85. Thanks immensely for the wonderful job Mr. Collins. I upgraded my bouquet to GOtv Joli and was able to complete payment. Now my channels are still scrambled and my account suspended. The Call Centre number does not go through. Please help if you can. My IUC No is 2019409563. My name is Ozah. Thanks and regards.

  86. Jannah Royalbaby

    Please and please I subscribed for a customer 1900 iuc ; 7035254964 and it’s not showing since 4days ago please kindly help us

  87. Good evening pls fix my gotv I paid #2,460 since yesterday but till now not showing pls help me
    Iuc no 7035369154 thank you

    1. I would love to help but I can’t log in with the name and IUC number you provided, I will need the name or phone number used to register for your GOtv account

  88. oyedokun tunji

    2017620863 i recharge 1640 on this iuc decoder yestetday but it has not shown any station.please help me out.ive tried all the code given by you but up till now no station is showing.thank you mr collins

    1. I have successfully fixed the issue for you. Your GOtv package was on GOtv Max but I was able to downgrade your plan to GOtv Jinja. You should be able to watch your GOtv now.

  89. 7032496995, we recharge the decode on the 13th of may 2020 and we pay two time which the money was supposed to continue till June and expired on 13 the of July 2020 but our decode have been disconnected please help me

    1. What I can see in your account is that your paid N1,900 on 2020-05-13, which is 13th May 2020, and not even this month according to your transaction history. If you made any payment recently then it has not reflected in your Account. You can call customer care for more help

  90. Ibrahim jibril

    Pls i subscribe 1900 to my gotv acct D’s afternoon and is not reflecting on my channels,just showing scrambled,i paid via mobile banking buh am suspended now,my iuc:2017334305, surname is Ibrahim

  91. Ibrahim jibril

    Pls i subscribe 1900 to my gotv acct D’s afternoon and is not reflecting on my channels,just showing scrambled,i paid via mobile banking buh am suspended now,my iuc:2017334305, surname is Ibrahim…..plsss sir need ur hlp now

  92. The plan I was on gotv could not be found so I opted for gotv ginga since 10 June and since then no channel has been showing icu code 2067848168 please kindly help resolve this problem

    1. Please check your IUC number again because I got this error

      The smartcard or device number entered does not exist.Please try again with the correct 10 digit smartcard or device number.

  93. Please I’m having issue after installing my GoTV. It’s showing decoder not enable to show this channel.
    Lasisi, Ismail Bayonle
    08077271344
    IUC 7032760698

  94. 4601619484 Mr tunde, i recharge 1650 on this iuc decoder this afternoon but it has not shown any station.please help me out.i Have tried all the code given by you but up till now no station is showing.thank you mr collins please help

  95. I have subscribed my gotv since 13 of June 2020,and up till now is not coming up, I have send text to the sort code called,sent message to 4688,but still not coming up, please,I need your help to activate my account fast, IUC 7036852175 name Adeleka BB thank you

  96. Hello Mr Collins,
    Kindly help fix this error on my GoTV. After installation I couldn’t watch any channel except NTA. It is displaying “Decoder is not enable to show this channel”
    Name: Lasisi, Ismail Bayonle
    08077271344
    IUC 7032760698
    Thank you.

      1. Thanks for your prompt response but I’ve been trying to activate it even before reaching out to you, I did again now and I got the same response “Activation was unsuccessful Please try again later! ” Also there is a column requesting for Agent ID.
        Please kindly help, let me provide you with my info

        Location is Abeokuta
        IUC 7032760698
        08077271344

  97. Owolabi Olusola

    Kindly attend to my decoder. 2021741245. I wanted to recharge on your main platform, it wasn’t going, I tried to recharge through MTN platform, I didn’t see my own package except Max and Lite and I subscribed for lite. My money was deducted and the decoder did work. It was so frustrating. Please, kindly fix the problem.
    You can take the payment back to jolly while I pay the balance or put me on lite package until I exhaust the payment before moving back to my original package.
    Thank you
    Owolabi O. O.

    1. Your GOtv plan is on Jolli plan and you have to pay N2,460 to continue watching your GOtv. Looking at your payment history the last payment registered is N1,583 paid on 27th April 2020

  98. Please I tried to pay for jinja since plus has been scrapped it’s showing e16 tried to log in on their site it’s not logging in IUC : 7016639580
    Account surname : Kikisuhu
    Pls helo

  99. Please I subscribed for gotv jinja yesterday since the plus plan got scrapped but it’s showing e16
    I tried to clear the error code online but its not working please help
    IUC no : 7016639580
    Account name : Kikisuhu

  100. Akinniyi akinwumi

    Gud pm, please i’v subscribed my Gotv since 11th of dis month nd up till now, it hasn’t come up, it’s not showing at all, pls I need help. Iuc no: 7036888837. Acc name: Akinniyi Akinwumi

  101. Jentegbe Aderemilekun

    Good evening. Am on gotvplus plan and didn’t know it has been upgraded. Just subscribed doe the jolli plan and was told my account has been suspended. Called the customer call number I was given through their text message and was unable to get through. Pls,want can be done to unsuspend my account. IUC 4622372452.

    1. Your GOtv Plan is set to Jolli package which is N2460 and from what I can see you are required to pay N727 to continue with GOtv Jolli but if you don’t want it, I can downgrade your account to Jinja plan with permission.

  102. Adeniran Tosin

    Type here..7032788467..I subscribed from Gtb account for Gotvlite package and since the I have not been able to watch any channel on it though I was on Gotvmax before…pls help me to attend to the issue…thanks

  103. Olabanji olayemi

    I subscribed account for Gotvlite package and since the I have not been able to watch any channel on it though I was on Gotvmax before…pls help me to attend to the issue…thanks.. My iuc number is 7017558643

  104. Good day,I recharged my gotv earlier dis morning up till now is nt being reactived though was on gotv plus now upgraded to gotv jolli pls kindly treat as urgent iuc no is 4613417703.thank you.kindly help.me wth your contact no as the one online isn’t connecting

  105. Victor Goodness

    My Gotv is not showing since morning I made payment through my bank account up till now is not showing and i have sent msg and calls still yet not be able to work.
    I can not reach any of their center because of my health condition.
    Please help me out, my children are disturbing me.
    My Name Victor Goodness or Victor olustech because I used one of the names
    IUC: 4613016743

  106. Victor Goodness

    Please help me
    I subscribed my Gotv through my bank account and they have debited me since morning and up till now my Gotv is not showing.
    I sent text messages and calls till now is not be able to show.
    I can’t go to their office because of my health condition and my children are disturbing to watch films.
    My IUC: 4613016743
    My name Victor or Victor olustech.
    Thanks alot

  107. Victor Goodness

    Can i transfer #43 through my bank account?
    Because iam trying to use the link but I could not get it right.
    Please help
    Thanks alot Sir

  108. Victor Goodness

    Thanks alot for your understanding sir
    I later transferred the money and they charge me #143.
    But i am ok with that now.
    So how much is the total amount should incase I want to subscribe next time.
    Please help me with the prices because this is one year i have not visited any of their office because of i use my phone to do the transactions.
    To avoid such thing to repeat Sir.
    Thank you so much Sir
    The Gotv is working now

  109. Good evening sir. I made a payment this evening for gotv max subscription #3400.. I was on gotv jolli before and I haven’t done the subscription for a while. Since I made the payment, my decoder is still showing error 16. My iuc number is 4620996133 please help with it. Thank you

  110. Good evening sir. I made a payment for gotv max subscription this evening and it has been showing error 16 since then. I was on gotv jolli package before and I haven’t done the subscription for a while. I used quickteller for the payment and it was successful. My iuc number is 4620996133. Please help me. I want the gotv max

    1. I have seen your payment but your GOtv was on Jolli Plan, I am trying to upgrade your account to Max but having an issue, be patient while I work on it

  111. Hello please I stopped using my gotv because I traveled, I just came back and plugged it and subscribe but since yesterday it’s only showing free channel. UIC 2021720715

  112. Hello please help, I traveled and when I returned I plugged my gotv and subscribed yesterday but since that yesterday it has only been showing free channels, I have sent reset command yet nothing. UIC 2021720715

    1. Your account has been upgraded to GOtv Jolli, and according to what I can see you are required to pay N820 to continue with GOtv Jolli plan but you can downgrade your account if you don’t want

  113. Please help me, I subscribed for gotv max package 3480 through quickteller website since evening, although I was on gotv jolli package before but I haven’t subscribed on it for a long time. The gotv is only showing nta stations till now. My IUC NUMBER IS 4620996133

  114. Yes I was on gotv jolli before. Please help me upgrade it to max. I made the payment for it already. Thank you sir

  115. I recharged my Gotv from the plus plan to Gotv jinja, it hasn’t worked since yesterday
    My iuc number is 4613439506
    Please help me

  116. I paid for my subscription on the 15th of June through zenith Bank application but my subscription account on gotv still reads no subscription. My IUC no: 4601599761
    Name: Oluchi Usoro.
    Phone number: 09038712725

  117. Good afternoon I make paymen of 410 for my neighbor with IUC number 2021792396 Ayoko Segun.but the subscription has not worked since yesterday I make the payment..pls assist

  118. Please Sir, I subscribed GOtv lite monthly for a customer since 4th June 2020 and uptill now it has not come up.
    IUC: 7028920414
    Decoder registered name: Austin
    Registered phone number: 08035970210

  119. Asegiemhe perpetual

    I subscribed my Gotv twice last two weeks but still not showing any channel, I did full package, it wasn’t showing any channel and then I did another again making it total of 5,840 it still not showing any channel up till now
    My IUC number is 701 020 2747

  120. Asegiemhe perpetual

    I was paying 2,460 before, so I decided to do the one of 3,380 ,, it showed successfull but still not showing any channel, I did the 2,460 again the next day making it 5,840 but nothing is still showing and it already two weeks now, customer service number isn’t connecting for me ,
    IUC 7010202747

  121. Please Sir, I recharged GOTV for my customer on Monday 15/6/2020 (#410) and he later noticed that is only news that is displaying there. So, he now decided to recharge another one on Wednesday 17/6/2020 (#1,640), which I did but it has not reflected yet. What do I do?
    IUC- 2029253214, TEL- 08033946431, NAME- CANVEI IYKE. Help me out please.

  122. Arukwe chukwudi

    Type here..good day sir, please I recharged my Gotv today but it is not yet working. help me out please.
    7017764714

  123. Stanley Onyegbula

    I recharged my gotv since past two days but still not able to watch the channels.
    Iuc 2022227324.
    Thanks.

    1. You paid N400 for GOtv Lite but the price is now 410, you only have 400 in your account but the money must be up to N410 for you to subscribe

  124. Please help me reconnect my go tv , you suspended my account,I have recharged twice this week and still is not coming up , name Joseph i u c 7028940491

    1. Please am not GOtv or in any away affiliated to them but from what I can see your GOtv is active and on Jinja plan, your double subscriptions is recorded and your next subscription will be 18th August 2020

  125. Pls l recharge my gotv to gotvmax but my last recharge is gotv+ but still not showing. ICU number 7010203836, phone number 08034722080, surname CHIBUZO. Thanks

  126. Oshifowora omowunmi

    I suscribe on gotv on Wednesday 1640 since then till now is not showing…. This is the iuc number 4613018425 name akiwowo akinbiyi. The gotv decoder is for my mother .it been a long time since she suscribe on the decoder.thank you so much

      1. Well done,my mum gotv is not showing ….is showing this channel is blocked because it may not be part of your package or your services may have been suspended. This is the iuc number 4613018425

    1. You GOtv is on Max plan and the last payment I can see on your payment history was made on 11th May 2020. You are required to pay N3,170 to continue with GOtv Max

      Note GOtv Max is now N3,280 and no longer N3,200

  127. Hello sir I mistakenly paid for gotv jinja bouquet, and I wanted to pay for gotv plus, please how do I pay cancel gotv jinja bouquet transfer.this my luc number 4622358768
    .

  128. Hi Collins please help. My sub was max then I paid 3280 but it’s not showing the usual channels , sports IUC 7032525937

  129. The last time I made a subscription was last year. I subscribed a GOTV Max plan on my decoder about two hours ago and I’ve been unable to view any channel, help please!
    IUC NO: 7028909870
    Adio Olawale I.

  130. I’m new with gotv. I just got it last month, and I’m just connecting it now. My gotv is not showing any signal. I stay at the 3rd floor of 3 story building and that’s where my antenna is also. I’m having 0 signal straight.
    My tv also shows black and white colour, I don’t know if this is the fault of my poor signal.
    Your advice is needed 7036847094

    1. kindly find someone with good knowledge of GOtv installation to help you out, You can’t do it all alone if you don’t know how the system works

  131. Hello Mr. Collins, plz my decorder is on standby,it’s just showing red light, I have press the power button but on the remote and the decoder it refuses to show yellow light, I have been experiencing this problem for some days now. Plz help . iuc 4601551017

  132. Hi . I subcribed to gotvmax # 3280 Yesterday 25th june But uptill now I have not been able to view Any channel . Pls help me.

  133. Hello Mr. Collins,
    I happened to subscribe to the hotv decoder with IUC number 2018852534 on 26 of June 2020, and its telling me the account has been suspended. Pls kindly help me in solving this problem.

  134. It was somebody That subcribed My gotv plus to gotvmax on 25th june But uptill now Is Still not showing . Iuc No 7028885669

  135. maryam ibrahim

    Pls sir d gotv have been using for a while now….for sonemonth I did not subscribed but now I have just did since 5days ago and uptill now is not showing
    4613127998

  136. Chimeue Bright

    My IUC Number is 2009401298, I was on Gotv Jolli (#2460) but paid for Gotv Jinja(#1640) through a VTU member. Until now my Gotv is not showing. Please help connect it. Thanks

    1. Your GOtv account was on Jolli plan but you paid 1640 for Jinja Plan so I will try to downgrade your account. Be patient while I try to fix things for you

  137. Jude Chiedozie Okechukwu

    Thank Collins for the great jobs you been doing. Please my gotv is showing “No Service Found” I got another antenna and still the same error. What can be done to resolve this issues. My IUC is 2019138266.

    Thanks

    1. Please call someone with GOtv installation experience to help you fix no service problem, it might come from the connection or where you positioned the antenna

  138. Good day Mr Collins, i just subscribe my got and its not showing yet, please i really do need your assistance.. My gotv IUC number is 4623857072.. Thanks

  139. Chimezie Bright Obodoagu

    My IUC Number is 2009401298, I was on Gotv plus but paid for Gotv Jinja(#1640) through a VTU member. Until now my Gotv is not showing. Please help connect it. Thanks

  140. I subscribed yesterday , it was my hubby that did it but its still showing account suspended. out television was faulty in which we couldn’t su cribe for 3 month but we did that yesterday still not showing . iuc no 2028830247

  141. Please I subscribe on the 28th of June, yet it’s still not showing… Please help me… This is my IUC 2022310787

  142. Mr Collins, Goodmorning sir. Please I have been on Gotv plus for a long time now but that package had suddenly be suspended and I paid 2500 for other package which came up immediate I paid, but I noticed that after a week the decoder will only play audio and not display pictures. Just showing no signal on the screen, I have checked the antenna connection and as well as change the AV cable but nothing has changed. Please what should I do?
    My IUC:2019139266

  143. I jxt paid for my gotv subscription ND confirmed and it’s still showing services suspended E16,,,my iuc number 2020708644
    I paid 1900# today

  144. I jxt paid for my gotv subscription ND confirmed and it’s still showing services suspended E16,,,my iuc number 2020708644
    I paid 1900# today for it

  145. Hello Mr Collins I paid for my gotv subscription 1900 today and it’s showing it’s still showing services suspended an E16 error my iuc number 2020708644

  146. hello Mr Collins,I paid for my gotv subscription to day it showed service scrambled E16 error please help
    my iuc number is2020708644

  147. Hello. I subscribed for gotv jolli on Saturday after being on gotv plus package. The channels were showing right. But today some of the channels are showing the E16 error- as though it was on the gotv plus. Please help. IUC 4622435068

  148. Adeyemi Fadlulah Omobolaji

    After paying 2460 for Gotv jolli my Gotv is not showing Jolli channels pls help me my IUC 2016096270

  149. Hello,I subscribed N2500 today and my gotv is not showing.,I tried fixing d error en it says I should contact customer care which I did but d number is not connecting.my IUC-7023709832.

  150. Akinte temitope

    I subscribed 2460 today and my gotv is not showing, still bringing E16 error pls help
    Iuc 4613035988

  151. I subscribe to gotv lite today they deducted #510 from my account and no channel is coming up IUC 2021721182 have sent sms to 4688 but not still showing

  152. Chioma precious

    Hello sir, the green light of my gotv decoder is blinking and the volume keeps reducing by it’s self .please what do I do

  153. Please I am on 410 subscription please how can I complete it with 1640. And am gotv lite plan and I to migrate to gotv jinja plan of 1,640. Please help me how can I complete it 1,230.
    IUC: 4623379918

  154. Ebenezer Adagbon

    Please I need your help I did a transaction with my card to recharge my brother Gotv through quickteller since 4/7/2020 till now is not working ::i call Gotv customer dey said I should call my back for them to reverse the money because is not showing in their system

  155. Pleas sir i subscribed for gotv lite 410,and only Ait,dove tv,arewa and lagos tv are showing,pls what is the cause.iuc 7035123049

  156. I subscribed my gotv online on 3rd of july , up till now it still showing service currently scrambled , and the bank also debited me . my iuc number is 7031921141 please help me on it

  157. Hello Collins
    I was using gotv plus formerly but decided to switch to a new package,gotv Max.I made payment since sunday and am yet to view any channels.Please help me out
    IUC:7005001438
    Amount:3380

  158. Chidorom ifeanyi

    9 stations isn’t showing on my gotv, 5, 10,9,11,12,20,62, 65,72.iuc number is 4623303546 name chidorom ifeanyi

  159. Omodele Mercy

    Good morning, I subscribed to govt jinja bouquet yesterday, July 8,2020 with the sum of #2,460, but since then, I couldn’t view any channels on the plan. Though my previous subscriptions was gotv max. Please help rectify this problem. IUC:7036859527

  160. Please, I subscribed without allowing the gotv machine to be on.what will I do,my iuc is 7036891843

  161. Please, I subscribed without allowing the gotv machine to be on.what will I do,my iuc is 7036891843.they wrote E16,error,reset to 4633

  162. Good morning,iuc is 7036891843.they wrote E16,error,reset to 4633 what will I do to clear it up,I have paid but still not working

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