GOtv customer care support (Email and Phone)

Are you facing any kind of problem and needs to get in touch with GOtv customer care support but don’t have the details like office address, phone numbers, and email address.

GOtv currently operates in 9 African countries which include Ghana, Kenya, Malawi, Mozambique, Namibia, Nigeria, Rwanda, Uganda, and Zambia.

GOtv customer care support emails and phone number

The main purpose of this post is to help you find GOtv customer care details and if you are here because you are looking for one of this;

  • GOtv Phone numbers
  • Email Addresses
  • Office Address

You will surely find what you are looking for because I have all the GOtv contact details which i am ready to share with you to ease your search

Before the list, feel free to read Gotv subscription packages and price

GOtv customer care  contact details

Without wasting much of your time I am going to list all the GOtv official contact details in all the countries mentioned above, simply find the appropriate details based on your country.

GOtv Ghana contact details

If you are in living in Ghana and owned a GOtv then you probably need these contact details because you might need some help someday.

You don’t need to worry about the authenticity of these contact details because they are 100% correct and obtained from GOtv official website

Phone No: +233 302 740 540
Email Address[email protected]
Shortcode: 4688
USSD: *759#
Office Address: PMB CCC 29 cantonments, Accra.

Kenya customer care details

Using the following details to contact GOtv for help and complaint if you are in Kenya

Phone No: +254 711 066 000
Email Address: [email protected]
USSD: *423#
Office Address: Multichoice Kenya Ltd. First Floor, Sarit Centre, Westlands, Nairobi

GOtv Malawi Contact details

Phone No: +265 1 895 777
USSD: *570#
Shortcode: 54688
Office Address: MultiChoice Malawi Independence Drive Namiwawa Blantyre Malawi, P O Box 801, Blantyre, Malawi

GOtv Mozambique

Telefone: +258 21411270
Endereço: Av. Vladimir Lenine 179 – 6.º Maputo Mozambique
Email:[email protected]
Código do País: 94688

GOtv Namibia Customer Care details

Phone No: +264 612705230 or 081988
Emaill Address: [email protected]
USSD: *142*6688*1#
Shortcode: 44688
Office Address: 161 Nelson Mandela Ave, Klein Windhoek, Namibia, P.O BOX 5226 Eros.

GOtv Nigeria Customer Care

Phone No: +234 803 904 4688
Email Address: [email protected]
USSD: *288*1#
Shortcode: 4688
Office Address: Plot 1381 Tiamiyu Savage Street, Victoria Island, Lagos State.

GOtv Uganda Customer care

Phone No: +256312245245
Email Address: [email protected]
USSD: *206#
Shortcode: 6488
Office Address: Multichoice Uganda, Plot 95 Buganda Road, Kampala

GOtv Zambia contact details

Phone No: +260 211368343
Email Address[email protected]
USSD: *668#
Shortcode: 4688
Office Address: MultiChoice Zambia Limited, Plot no. 34772/34773 Alick Nkhata Road, Lusaka, Zambia.

Hope you have gotten what you are looking for, but in case  you are still missing something, feel free to ask more questions.

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Collins is a creative writer who loves to explore, research and play with gadgets such as smartphones, Tablets, Computers, Digital cameras and lots more CONNECT ME ON: Facebook, Twitter, Linkedin

This Post Has 140 Comments

  1. I paid to the above IUC. Number 2019491438 customers name Udo of gotv on 4th of may and to expire on 4th of of July but right now the channel has started removing by it self to show is already expire. Please my customer is not happy help me to rectify it

    1. Sorry for the inconveniences but am unable to help you need to call customer care number. while trying to pull your details, I got the error message you see below

      Unable to get customer product details.

  2. Hello
    Please I made a payment of 1,900 to a customer Gotv on the 1st of June 2020 and up till now, customer can not view his channels, Customers IUC No is 7032577369 and Name is Aheke Henry Ogubuike. Please assist me to look into it. Thanks.

  3. I paid #1600 to subscribe yesterday but still showing e16 my income no is 7034948820 pls I need your assistance as soon as possible

    1. Your GOtv account is suspended. Please contact our Call Centre today to reconnect and enjoy great TV entertainment. here is the number to call 08039044688

  4. I paid #1200 to subscribe through POS machine on 3rd of June but channels are still showing E16. I have tried calling 08039044688 customer care line but not responding.The IUC number is 7028719711.please adhere to the situation as soon as possible.Thanks

  5. I paid for Jinja ₦1640 for a customer on iucisc 7036927069 on 4th of June 2020 and the transaction was successful but they complain that nothing shows. I have been calling customer number 08039044688 but not connected.

      1. Hi I already paid for my gotv subscription but the error code didn’t clear since yesterday, I visited the website to clear and they said it was suspended and I need to contact them, so I did but the number is unavailable
        My name is Aderemi apatira
        Iuc no is 2019137856

  6. I recharged my gotv no. 7026620417 on the 4th of June 2020, but nothing is showing, it has been suspended. what’s the solution?

  7. Hello
    Please I made a payment of 1,900 to a customer Gotv on the around 6:am today June 06 2020 and up till now, customer can not view his channels, Customers IUC No is 2029028967 and Name is Omolara Sunday. Please assist me to look into it. Thanks.

    1. GOtv has suspended their GOtv plus plan and anyone who subscribed to that 1900 plan will surely have issues. the solution is to add money to upgrade or downgrade to a lower plan CALL 0803 904 4688

  8. Good afternoon, I paid 2450 on iuc number-7032083856,almost 24hours no channel is showing ,kindly help

  9. Good afternoon. Thanks for all your doing. Pls I paid 2460 for.the Jolli package but up till now no channel is showing. My IUC number is 4622395406. We used to use the GOTV max before.
    Thank you

  10. My account has been suspended since yesterday, I paid on 4th, and its expired yesterday, and the customer care no is invalid and does not exist, and right now, am not happy, I paid before the expired date.
    I paid 3200, 4620927483.

  11. Hello
    Please I made a payment of 1,900 to a customer Gotv today 6th of June 2020 and up till now, customer can not view his channels, Customers IUC No is 4613625709 and Name is Emeka oga. Please assist me to look into it. Thanks.

  12. Hello
    Thanks for the other time, but please I have another issue here again. A customer which I subscribe for on the 31st of May, said he can not no longer view his programs again after working for some time. IUC NO 2019158540
    Name is IPESE KEHINDE. Amount 1,900.

  13. Hello,please made a payment of 2,460 for gotv max instead of the normal price…can it be rectified and how?…

  14. Pls help me ave been calling d customer care line but it is saying error in networking since yesterday and i paid for gotv max on 2nd of june 2020 and dey suspended my account

  15. Good evening, am having problem with subscription, because I just subscribed for N2,460 and it’s not showing, what can I do.

  16. Good evening, I’m having issues with my Gotv subscription. I was on gotv plus but downgraded to gotv lite and since then the channels has not come up. This is my iuc no.7023672137. Kindly help, thank you.

  17. I paid 1900 on customer name Ajayi moronkeji on num 4622290897 and saying the account has been suspended and trying to call customer care service switch off.pls assist me

  18. Good evening, please I’m having problem with subscription, I subscribed for N2,460 since yesterday and it’s not showing, what can I do?

  19. Hi ..good evening I migrated from govt plus to gotv jolli and nothing is showing yet ..please help me

  20. I subscribed for more than 1hr,it still showing erro…and I’ve been debited,trying to call customer care the number is switched off…imagine

  21. Good evening,I’ve been unable to view any channel,it’s showing erro
    I subscribed 3hrs ago
    My iuc number is 2028980374

  22. Well done sir
    I subscribed to my Gotv on the 9th of June but I’m yet to view my channels. I paid #1700 with IUC number 7032719006. Thanks in anticipation

  23. Pls , I subscribe to gotv value plan of 1900 to this UIC 2019463502 name : CONVENAT CONVENAT and till now, it’s not showing anything. PLS HELP ME TO RATIFY IT SIR COLLINS .

  24. Good evening, please I’m having problem with subscription, I subscribed for N2,460 since on Monday and it’s not showing, what can I do?
    This is my IUC number

  25. Hi. I made payment today to Iuc number 2020839441 but its not coming up. Did everything including trying to reach Gotv customer care service which never went through. Please can anything be done to fix this?

  26. I renew payment yesterday 10th of June cause my last month subscription ends today 11th june. But now the channels aren’t coming up why

  27. Greetings…
    Pls i subscribe to IUC no: 2028652565. My subscription expired to 13th june 2020, n i subscribed yesterday but up till now its has not been activated.pls assist.
    Mr David.

  28. Pls I subscribe to my gotv since 12th June but up till now no channel is showing my iuc 2017292492 name babatunde Taiwo pls assist tanks

  29. I subscribed my gotv plus today being 15th of June 2020 but uptil it’s not showing please i need your assistance. My Icu No. 2022224905

  30. I subscribed gotv jinja but later topped up to jolli that same week and since then my gotv has not shown anything
    Iuc number 7032525006
    Phone number:08056027772

  31. I paid yesterday to suscribe my account 7026582152,and till now my gotv is not activated saying my account is suspended

  32. I suscribe my gotv today to gotv max but l can’t watch anything, code number is 7010203836, phone number is 08034722080, surname CHIBUZO, Thanks

  33. I suscribe for gotv since Wednesday for my mum but she complained is not showing since then this is the iuc number 4613018425 name akiwowo akinbiyi.

  34. Hello, I paid 2460 naira on the 18th of June to subscribe my mom’s gotv but up till now it’s not working then I decided to add extra 1000 naira to the account probably it has been upgraded without her knowledge but up to now it’s not working. This is the iuc number 2022649111 Samuel opoju please help me out thanks

    1. I can see the money your paid but unable to see the current plan your GOtv is on. kindly Call their customer care line for more support

  35. I paid 2660 naira but no channel is showing I don’t know if it has been suspended my iuc number is 7035077393

  36. I have been trying to recharge my Gotv account but unable to do it because it keeps bringing that Gotv account has been suspended. What can I do to recharge so as to reconnect back. My IUC is 7034935193

  37. am here by make a complain concern the IUC 7035251992 holder of account is Akinmoladun Juliana which i paid 410 on it, on 26/06/2020. up till now she’s unable to view any chennel and i have been mount presure on due to this matter, please am looking to ward you to rectify this for, her previous payment was1640.

    1. I have seen the money on her GOtv account, she was on GOtv Jinja plan but trying to downgrade it to GOtv lite couldn’t go through for now but I will keep trying

  38. Hello, I made a payment at 21:18pm but no channel shows up to now. My lUC is 4623103792, I subscribed shs.11000

  39. Hello ,please treat urgent.I made a payment of 2800 to sub my gotv with iuc number 4601770416 and it is been suspended,thanks.

  40. Please, my gotv account 7016624345 has been suspended and i just made payment today, its still suspended, help me please.

  41. We are presently on gotv Jinja but we discovered some channels has been suspended, so how can we upgrade gotv jolli.
    IUC NO- 7020934305

  42. Please,we upgraded to Gotv max from Jolli but it’s still telling me that my account is suspended.
    Please help.
    My IUC 4601628480

  43. I jst paid for my Gotv subscription online but it hasn’t come up wat cld b d problem…plsss….

  44. Pls I subscribed yesterday my zee world n other stations was showing but today it jst stoped my (iuc number 4622488734

  45. I’m on jinja package, I subscribed on June 4th which is last month expecting to expire on the 5th of July but I discovered zee world channel and some channels was removed which I feel its an act of fraudulent of multchoice company. And I wish this problem have to be resolved as soon as possible. My iuc no is…7034948820

  46. Hello
    Please I made a payment of 1,900 to a customer Gotv on the 19th of June 2020 and the channels started working just on the first of july some channels like zworld, ss select2 and some other stop viewing till now, Customers IUC No is 7026569379 and Name is Nwankwo Earnest. Please assist me to look into it. Thanks.

  47. I have done #1900 subscription since morning and cannot view the channels.
    please help IUC no: 2029190156 thank you.

  48. Dear Collins,
    Please I made a payment of 3k to a customers IUC NO to complete the 400 in his GOTV account already. Making 3,400. So as to be able to view his GOTV Max and he is still getting E16. IUC NO is 703207233. Name is CHINONSO CHINONSO.
    Please assist me look into it. Thanks for ur Usual assistance.

  49. Pls I recharged today on gotv jolli iuc 2020971085 showing service scrambled customer care is not available

  50. I subscribe to my gotv on 2nd of July but the money reflex on my transaction list but not reflex on my dashboard, and it is not showing any channel please help me to rectify it, IUC number is 2022323973

  51. Type here.. please I have recharged my gotv 1650, but before I use 1900 package now is showing gotv suspended please I need to name is isah o Suleiman

  52. I migrated from gotv plus to gotv jinja and now my account has been suspended and no channel is showing I tried calling the customer service is not connecting please how do I rectify that? IUC 4622266097

  53. Dear Collins,
    Please I made a payment of 2460 to a customers Gotv and yet she is getting E16. IUC NO is 4601706959. Name is AJIBOSIN
    Please assist me look into it. Thanks for ur Usual assistance.

  54. Am okoh Tony with iuc no 7031900176 I migrated from gotv jolli to gotv jinga and also paid in today since morning till now it’s not still showing on my dashboard showing I have subscribed please help me out


  55. I made a payment of 1640 yesteryear and I cannot view any channel,still I make another payment of 2640 still nothing is show the ICU number is 4613227591 by name Prince Ogbonnaya

  56. Good evening sir, please I paid 3280 for Gotv max since on 22nd July and up till now it’s not showing… they sent a message saying it has been suspended…iuc. 2028668363, phone number 08066228955, please help me

    1. Please I recharged this Iuc no 4601658710 GOtv in the person of joy Amedu since 30th but not showing. Please help rectified the customer is at my neck. Thanks

  57. Please my gotv(7028877869) is selecting channels continuously.. ie from channel 1-303, it can’t be controlled with the remote. I jst made a payment of 2640 few days ago.

  58. I recharged the one of #410 and it’s not showing since yesterday…. Am confused… Calling the customer care,,is not going…it’s just writing E16 for me since

  59. Please I paid 2460 for the Gotv joli plan
    But it’s been about 24 hrs account is still suspended
    My IUC number is 4613595557
    Name: Mark Favour

  60. I subscribed for my gotv with iuc 4622413983 with name EDAI SAMUEL from my first bank account but my gotv is still not working . Pls help to resolve.

  61. My gotv dat i recharged since on d 11th of september,no channel is showing and i tried calling their customer care bit has nt been going thru,pls help me out
    Mr Monday Akpan

  62. Good morning sir I made a subscription to my gotv #2400 but it is not working it brings E16 error have been trying to clear it all to no avail I even called the customer care number on this 08039044688 but it wasn’t reachable this is my details
    Surname Abiola
    IUC number 7032078155

  63. I made a payment for jinjal 2 months subscription on 16/10/20
    And I was placed on Smallie ..can you please help me to switch to jinjal . thanks

    Name : Ofegha Juliet
    IUC number :7032472306

  64. I made a payment for jinjal 2 months subscription on 16/10/20

    And I was placed on Smallie ..can you please help me to switch to jinjal . thanks
    Name : Ofegha Juliet IUC number :7032472306

  65. I renewed my gotv subscription on 18th December 2020. Sadly, my gotv account is yet to be reactivated. The IUC NUMBER : 7527779331. Thanks

  66. I paid 2460 yester evening through my account though it’s been a while I last used it but till now it’s not working and have used every other means *288*1# yet it’s not working.pls I need you to help me fix it….

  67. I paid 2460 today through my account though it’s been a while I last used it but till now it’s not working and have used every other means *288*1# yet it’s not working. pls I need you to help me fix it
    Halimat Zubair

  68. I subscribed my gotv for 2650 from an agent 2 days ago for gotv joli, but it’s not working at all, I don’t know what the problem is. My code is 2018676921, please I really need help because the call centre numbers are not available.

  69. I subscribed nw but its not showing anything and I tried calling the customer care services but its switched off says:

    Pls I need this to be rectified now cos i subscribed bt it’s not showing at all

  70. I subscribed on my gotv 1600 and none of d channel are showing 7035329662 that is my code you can check what is going on for me please I make d bills on my zenith account

  71. Please I did a subscription today since around 9pm and up till now my gotv is not showing any channels. This is my iuc number 4613382147

  72. Please i recharged my gotv decoder on the 12th of febuary, but some channels are still not working. They are: cartoon network, m movies 4, discovery id and star life. Please try and fix this for me.

  73. I subscribed my Gotv jolli for over 2hours now and no channel is showing. My IUC number is 4623146959

  74. I paid 1640 today 16th of April 2021 on IUC Number 4601768862 but i couldn’t view anything, pls help me to find solution to it. My name is AZEEZ WASIU ABIODUN, phone number 07034733185.

    1. There is no recent payment in your account, Below are your GOTV transaction histories

      08 Aug 2020 Payment 481160241 NGN 1640
      28 May 2019 Payment 307482470 NGN 1900
      28 Apr 2019 Payment 298355889 NGN 1900
      27 Mar 2019 Payment 287597412 NGN 1900
      27 Feb 2019 Payment 277248419 NGN 1900
      28 Jan 2019 Payment 267364679 NGN 1900
      27 Dec 2018 Payment 259025642 NGN 1900
      28 Nov 2018 Payment 250619612 NGN 1900
      28 Oct 2018 Payment 242242917 NGN 1900
      28 Sept 2018 Payment 229509126 NGN 1900

  75. Hi,
    I did subscrion of #1640(Jinja)
    Since April 14th and up till this momemt no channel shows. Have sent mails no response,messages no response as well. Kindly be of help because the money is running without use on my side. My IUC is 2021852542.

  76. Please help me out, I did subscription of 2460 (jolli) directly from my Sterling bank yesterday 26 April with the IUC Number 7023814575 name Shola sonia and up till now it has refused to show anything plz I really need your help

    1. Hello, I was able to log into your GOtv account and the payment history shows that the last payment was recorded on the 26th of March 2021 so check well to be sure that the payment you made went through.

  77. I subscribed 3600 to 7022449799 it still not working bt showing service is currently scrambled customer care number is not goin through pls

  78. Hello bro I subscribed to 2460 from my gtb app today with IUC 7023996535 my name Elijah okem till now still getting the E16 error please can you help me fix it.

  79. My gotv channels are complete and my remote isn’t working anymore
    Could you please reset the channels

  80. I suscribed ₦2460 but can’t watch Big brother Naija. No channel is on block.
    iuc no:4613592013.
    The phone number I used to register it then is not available … help a sister

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